Recently we received a mail delivery notice for a pick up envelope at our local Canada Postal outlet. We did not know it was from Hudson Bay credit card services until we went to pick up the envelope.
Needless to say, this was a very disturbing arrangement and very inconsiderate. We had to drive to the postal outlet during their business hours to pick up the advice note without having our prior consent to do so.
The letter stated "To comply with current federal regulations, we need additional personal information from you. If we don't receive the required information before August 27, 2013, your Hudson's Bay Master Card or Hudson's Bay Credit Card account will be restricted and you won't be able to make purchases on your card. We apologize for this inconvenience."
Also "Please call us at 1-888-841-4009 to provide the required information."
This number was not in service. Four irreverent questions were asked. In addition the questions were based on some historical information of no consequence.
After spending 30 minutes or more on the phone waiting for a customer specialist, who was located in the Philippines, it was determined the information was required by the credit card issuer, Capital One.
This letter and process was totally irresponsible and irritating since we have had our cards for some 30 years and always pay out in full each month.
The cards are only used when better amenities are provided such as discounts when purchasing at The Bay. This will be inconvenient for many users.
This practise should be stopped. In addition, jobs are lost to call centres in foreign countries.
After determining this was not a prank call, we answered the questions which were not specific financial related or personal information which could be conceived as impersonating by using our information.
We were told "you passed the test." Great since we have had these cards for thirty or more years.
Our federal government should stop these issues. This is not right.
© Copyright 2013