Depending on whom you talk to, there seems to be confusion around how parking is split up between the Henderson Place mall and the new City Centre library.
Coquitlam resident Katherine Chan feels as though she was unfairly ticketed for parking on the first floor of the three-level parkade last week.
Chan said she parked in an area designated as 30-minute parking only, in order to go to both the library and shop in the mall.
She said she was in the mall for less than a half hour, and returned to a ticket worth $61.60.
"The signs that are up are confusing," she said. "How do people know that the left and the right building [are] different?"
Chan, however, contested the ticket and was ultimately refunded the full amount.
According to Coquitlam Public Library director Rhian Piprell, Chan isn't alone, as other library patrons have been confused about the parking delineation in the past.
However, library staff have posted more signs recently, and Piprell feels most of those issues have been alleviated.
"I think that now, people know where the library parking is," she said. "However, the Henderson parking is very attractive, especially if all you want to do is nip in and bring your books back to the library."
The three-level parking structure allows for parking for library patrons on the second level only. About 90 stalls are designated for library patrons right above the library itself, on the second floor.
According to Henderson Place mall manager Fides Nery, however, Chan's story is an anomaly.
"There have been no issues at all," she said. "The library has their own parking lot above the library. The library has put all the necessary directional signs going towards the library parking. We haven't had any problems."
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